Q: How long does the delivery take when ordering from the QPAD web shop?

A: We ship all of our parcels from Sweden, using either Postal Service or UPS. Delivery time varies from country to country, but for European customers the normal delivery time is about 5-7 work days while deliveries to the rest of the world usually are around 10-14 work days.
You will receive a confirmation e-mail when your product is in transit to you.

Q: Will I receive a tracking number for my order via the QPAD web shop?
A: You will receive a tracking number for all shipments containing electronic products, i.e. mice, headsets and keyboards. Mouse pads are sent in bubble envelopes using Postal Service, this service does not have a tracking number.

Q: When using the tracking number I received after placing my order at the QPAD web shop the information given to me is “unsuccessful delivery” or “delivery failed”.
A: Please try contacting your local Postal Service and provide them with the tracking number. The Swedish Postal Service hands all parcels over to their counterpart in your country, and the easiest way to resolve these issues is to contact your local service directly.

Q: Can I cancel or change the content of my order which I placed at the QPAD web shop?
A: Contact QPAD Support as soon as possible, if the parcel is in transit to you we cannot recall it.

Q: I have received my product from the QPAD web shop and wish to cancel the purchase.
A: You are entitled to cancel your purchase within 14 days from the day when you received your order. The product(s) should be returned to QPAD in unopened packaging and you will receive your refund as soon as we have received the product(s).

Q: My QPAD-product is not working properly. I wish to return it according to the warranty.
A: Please contact QPAD Support to see if we can resolve the issue without shipping it back. If this is not the case, and if you bought it via the QPAD web shop, then QPAD will cover your freight costs and ship you a new replacement product. If you bought your product from a reseller, please contact them to receive information on how to proceed.


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